RETURNS & REFUNDS

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PRETTY GUIDES RETURNS & REFUNDS


Sat, Jul 8, 2017 at 7:44 PM
  • Have you received my return?

    Please allow up to 10 business days for your parcel to be returned to PRETTY GUIDES. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed.  If you haven’t heard any communication from us after the 10 business day timescale, please contact our Customer Care Team with your order number and details of the items returned.

    If you've returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.

    How do I return an item?

    If you change your mind about any items purchased you can return them to us (except grooming products, pierced jewellery or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 28 days of the parcel being delivered to you, provided:

    • the items are unworn and unwashed
    • if shoes, the items are unworn and show no signs of wear
    • the items have all Missguided tags attached
    • you take good care to avoid the transfer of make-up

    All refunds will be made using the same method of payment you used to purchase the items and will be made by us no later than:

    • 28 days after the day we receive items back from you; or
    • (If earlier) 28 days after the day you provide evidence that you have returned the goods
    • If you’re unlucky enough to receive a faulty/incorrect item, please email our Customer Care Team with your order number and they will be more than happy to help you.

    USA

    For all US returns, please follow the quick and easy steps below;

    • On your delivery note, tick next to the item(s) you wish to return. Please tell us the reason you’re returning using the reasons codes displayed.
    • Enclose your delivery note with the item(s) and package up securely. Please use the original packaging if possible.
    • Return your parcel to:

     

    • Please be aware that if you choose to return your parcel using this service, the returns costs are to be paid by the customer.
    • Don’t forget to obtain and keep your postage receipt in case your return gets lost on its way back to us.

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